WORK + WORKOUT
Find help with your account, work calendar, training and nutrition. For personal assistance, contact support@workandworkout.com.
Open your board → Safety & options to report a challenge or remove shared scores. Tap ••• next to a person to report or block them. For urgent concerns, failed reports or an appeal, email support privately. Include the board name or report reference, not health records or passwords. This is not an emergency service.
Read the Community rulesOpen More → Help & privacy → System Check. It checks app navigation, device storage, backup encryption and key training functions.
Open More → Account & data → Data & backup and download an encrypted backup if the app is responsive. Keep its passphrase separately. Export work hours and pay from Calendar as well.
Confirmation opened Sign in: sign in with the email and password you used to create your account. This can happen when you open the email in another browser or device.
Reset link expired or will not open: request a fresh link from Sign in → Forgot password, then open the newest email in your usual mail app or browser. Tap Continue if asked, then choose a new password. If you see a wait message, let the timer finish before requesting another email. Never share your reset link, code or password with support.
Your planner looks empty: check that you signed in with the original account email. Stay online while restore finishes. Do not create another account, clear browser data or delete the app to troubleshoot missing records. Contact support if restore still fails.
Your saved privacy choices are remembered. If you previously turned off cloud sync or AI photo analysis, review them under More → Account & data. You can change your choices without resetting your planner. Your phone may separately ask for camera or photo access.
For Meal Scan, choose a clear photo, tap Analyze, check each food and serving size, then save. A scan is an estimate, not a nutrition label. For work rosters, use a sharp, straight photo, select your row, and review dates and shift times before saving.
Confirm the hours you actually worked and check breaks, overtime rules and your pay rate. Pay totals are estimates, not a payslip or tax calculation. When sharing a calendar PDF, review the dates and included items; workouts and notes are optional.
Update the app: reload the website while online. If you use the installed mobile app, install the latest available app build; refreshing the website does not update an installed app.
Camera scanner unavailable: confirm camera permission and try the photo-barcode option or manual barcode entry.
Roster photo not reading correctly: use a clear, straight image with your row and date headings. Review every date and shift time before saving. Unrecognized dates are never assumed to be days off.
Workout history missing: open Training and use History. Sessions saved as completed appear in your workout history.
Use private email—not a public post. To access, correct, delete or ask about personal or consumer health data, email support@workandworkout.com with the subject “Work + Workout Privacy Request.” Include the account email if applicable, but do not send your password, full health export or unnecessary medical details.
Email a private requestTell us which app version and device you use, what you were trying to do and what happened. Do not send passwords, confirmation links, payment details or health records. Cover personal information in any screenshot.
Email supportSupport: support@workandworkout.com. For account or health-data concerns, use private email rather than a public post.
Work + Workout is operated by Bibinii Holdings LLC.
971 US Highway 202N, Ste NGeneral and business enquiries: info@workandworkout.com.
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